Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding contract between you and Narevek Technologies ("Narevek", "we", "us", "our"), governing your access to and use of the Narevek business suite, including all mobile applications, website (narevek.com), APIs, and related services (collectively, "Services").

Our Services include: Narevek CRM, Narevek Inventory, Narevek POS, Narevek HRMS, Narevek Attendance & Leave, Narevek Library Management, Narevek Visitor Management, Narevek Manufacturing Execution System (MES), Estore HUB, and Narevek School Management.

1. Acceptance of Terms

By downloading, installing, registering for, or using any Narevek application or Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference.

If you do not agree to these Terms, you must not download, install, register for, or use our Services.

These Terms constitute an electronic record within the meaning of the Information Technology Act, 2000 and the Information Technology (Intermediaries Guidelines) Rules. They do not require physical or digital signatures. Your acceptance is given electronically when you click "I Agree", complete registration, or begin using the Services — all of which are valid forms of acceptance under Section 10A of the IT Act, 2000.

2. Definitions

• "Account" — The login credentials and workspace created by a business or individual to access the Services.
• "Company" / "Organisation" — The legal business entity that registers for and administers a Narevek workspace (the account owner or administrator).
• "User" — Any person who accesses the Services under a Company account or as an individual subscriber, including administrators and sub-users.
• "Content" — All data, text, records, files, documents, images, and other information submitted to or generated within the Services by Users.
• "Subscription" — A paid or trial plan that grants access to one or more Narevek applications for a defined period.
• "Services" — All Narevek mobile applications, website, APIs, and related software and services.
• "Personal Data" — Has the meaning assigned under the Digital Personal Data Protection Act, 2023.
• "SPDI" — Sensitive Personal Data or Information as defined under the IT (SPDI) Rules, 2011.
• "INR" — Indian Rupee, the currency of the Republic of India.

3. Eligibility

To use our Services, you must:

• Be at least 18 years of age and legally competent to enter into a binding contract under the Indian Contract Act, 1872 (i.e., of sound mind and not disqualified by law).
• If registering on behalf of a Company, represent and warrant that you have the legal authority to bind that entity to these Terms.
• Not be previously suspended or banned from using Narevek Services.
• Comply with all applicable laws in your jurisdiction.

Use of our Services from jurisdictions where it is unlawful to do so is strictly prohibited. By using the Services, you represent that your use is lawful in your jurisdiction.

4. Account Registration and Security

• You must provide accurate, complete, and current information during registration and promptly update it if it changes.
• You are solely responsible for maintaining the confidentiality of your login credentials (username and password) and for all activities conducted under your account.
• You must not share login credentials between multiple individuals. Each user seat must be used by a single, identified individual. Credential sharing constitutes a breach of these Terms.
• You must notify us immediately at hello@narevek.com if you become aware of any unauthorised access to or use of your account, or any security breach affecting your account.
• Narevek will not be liable for any loss, damage, or liability arising from your failure to maintain the confidentiality of your credentials.
• We reserve the right to suspend or terminate any account that we reasonably believe has been compromised, is being used fraudulently, or is being used in violation of these Terms.
• You are responsible for ensuring that all users accessing the Services under your Company account are aware of and comply with these Terms.

5. Subscription Plans and Payments

5.1 Plans and Pricing

Narevek offers subscription plans with varying features, user limits, and application access. Current plans and pricing are available at our Pricing page. We reserve the right to change pricing with at least 30 days' prior written notice (via email or in-app notification) to existing active subscribers. Price changes take effect at the next renewal cycle following the notice period.

5.2 Billing

• Subscriptions are billed in advance on a monthly or annual cycle as selected at the time of purchase.
• All prices are in Indian Rupees (INR) and are inclusive of applicable Goods & Services Tax (GST) unless explicitly stated otherwise.
• Payments are processed through RBI-authorised third-party payment gateways. We do not store your full card number, CVV, UPI PIN, or any other sensitive payment credential.
• Recurring subscriptions are automatically renewed at the end of each billing cycle unless you cancel before the renewal date.
• In the event of a payment failure, we will retry the payment and notify you by email. If the payment remains unsuccessful for 7 days after the due date, access to the Services may be suspended pending payment.
• Any applicable tax deductions (TDS) under Indian tax law are the responsibility of the subscribing entity.

5.3 Invoices and GST

A GST-compliant tax invoice will be issued for every subscription payment. Invoices are sent to the registered email address and are also available within the app under Account > Billing. Please ensure your GSTIN is correctly entered at registration to receive a valid B2B tax invoice.

6. Refund Policy

• Annual Subscriptions: Eligible for a prorated refund if a cancellation request is submitted within 14 days of the billing date, provided the account has not materially exceeded free-trial usage limits. Approved refunds are credited to the original payment instrument within 7–10 business days.
• Monthly Subscriptions: Non-refundable once the billing period has commenced, except where required by applicable Indian consumer protection law.
• Free Trial Period: No charges apply during a free trial. No refund is applicable for a free trial period.
• Service Outages: If we fail to meet our stated availability commitments for an extended period due to our fault, you may be eligible for a prorated service credit, assessed on a case-by-case basis.

All refund requests must be submitted to hello@narevek.com with your Account ID, registered email, payment reference number, and reason for the request.

7. Acceptable Use Policy

You agree to use the Services only for lawful business purposes and in full compliance with these Terms. The following activities are strictly prohibited:

• Storing, transmitting, or distributing content that is unlawful, defamatory, obscene, pornographic, harassing, threatening, fraudulent, or violates any third-party rights.
• Attempting to gain unauthorised access to any part of the Services, other users' accounts, or Narevek's servers, infrastructure, or systems.
• Reverse engineering, decompiling, disassembling, or otherwise attempting to extract the source code of any Narevek application.
• Using automated tools, scripts, crawlers, bots, or scraping technologies to access, extract, or harvest data from the Services without prior written authorisation from Narevek.
• Introducing, transmitting, or distributing any virus, malware, ransomware, spyware, trojan horse, or other malicious code through the Services.
• Conducting, facilitating, or contributing to any Denial of Service (DoS) or Distributed Denial of Service (DDoS) attack against the Services or any related infrastructure.
• Reselling, sublicensing, white-labelling, or commercially exploiting the Services or any portion thereof without prior written authorisation from Narevek.
• Impersonating any person or entity, or misrepresenting your affiliation with any person or entity.
• Using the Services in violation of any applicable law, including but not limited to the IT Act, 2000, DPDP Act, 2023, GST Act, Prevention of Money Laundering Act, or any other Indian or international regulation.
• Processing or entering into the Services any data relating to individuals without having the lawful right and necessary consent to do so.

8. Your Content and Data

You retain full ownership of all Content you create or submit to the Services. By submitting Content, you grant Narevek a limited, non-exclusive, royalty-free, worldwide licence to host, store, process, reproduce, and display your Content solely as necessary to provide the Services to you and as described in our Privacy Policy. This licence terminates when you delete the Content or close your account.

You are solely responsible for:

• The accuracy, completeness, legality, and integrity of your Content.
• Ensuring you have the lawful right and authority to enter any third-party personal data (customer, employee, student data) into the Services.
• Obtaining all consents required under the DPDP Act, 2023 and SPDI Rules, 2011 from individuals whose personal data you enter into the Services.
• Complying with all applicable data protection laws as an independent data controller or data fiduciary when processing third-party personal data through the Services.

Narevek does not review, validate, endorse, or take any responsibility for the Content you submit. All business data is strictly isolated per Company account. Refer to our Privacy Policy for complete data handling details.

9. Intellectual Property

All software, source code, object code, application design, user interfaces, documentation, logos, trademarks, trade names, service marks, domain names, and any other proprietary materials that form part of the Narevek Services are owned by or licensed to Narevek Technologies and are protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable intellectual property laws of India and international conventions.

These Terms grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services solely for your internal business purposes and in accordance with these Terms. No other rights are granted.

You must not:

• Use Narevek's name, logos, trademarks, or brand assets in any manner without prior written consent.
• Remove, alter, or obscure any copyright, trademark, or proprietary notices.
• Create derivative works based on the Services or any part thereof.

Any feedback, suggestions, enhancement requests, or ideas you voluntarily provide to Narevek regarding the Services may be used by us freely and without any obligation of compensation, attribution, or confidentiality to you.

10. Confidentiality

Each party agrees to maintain the confidentiality of the other party's proprietary and confidential information that is disclosed in connection with the Services, and not to use such information for any purpose other than the performance of obligations under these Terms. This obligation does not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party without restriction; (c) is independently developed without use of the confidential information; or (d) is required to be disclosed by law or court order.

11. Third-Party Services and Integrations

The Services may integrate with or contain links to third-party services, including Firebase (Google LLC), payment gateways, WhatsApp Business API, and other tools. These third-party services are governed by their own terms of service and privacy policies, which we encourage you to review. Narevek is not responsible for and does not endorse the content, practices, availability, accuracy, or security of any third-party service. Your access to and use of third-party services is entirely at your own risk and is not governed by these Terms.

12. Service Availability and Modifications

Narevek aims to provide reliable, high-availability access to the Services but does not guarantee uninterrupted, error-free, continuously secure, or virus-free operation. We may:

• Perform scheduled maintenance with advance notice (communicated via email or in-app notification, typically with at least 48 hours' notice for planned downtime).
• Perform emergency maintenance without prior notice when necessary to protect service integrity, security, or reliability.
• Modify, enhance, or discontinue any feature, functionality, or part of the Services at any time. For changes that materially reduce functionality for paid subscribers, we will provide at least 30 days' prior notice.

Our target availability is 99.5% on a monthly basis, excluding scheduled maintenance windows. Narevek is not liable for downtime caused by events beyond our reasonable control (see Section 18 — Force Majeure), or by third-party service outages (e.g., Firebase, payment gateways, cloud infrastructure providers).

13. Free Trial

Narevek may offer a free trial period for new accounts to evaluate the Services. The following conditions apply:

• Free trials are available once per business entity, identified by registered email domain, mobile number, GSTIN, or any other unique identifier at Narevek's discretion.
• Creating multiple accounts to circumvent the one-trial limit is a violation of these Terms.
• At the end of the trial period, you must subscribe to a paid plan to continue using the Services. If you do not subscribe, your account will be downgraded and data will be subject to our retention policy.
• Narevek reserves the right to modify the trial duration, features, or availability, or to discontinue free trials entirely, at any time and without prior notice.

14. Suspension and Termination

14.1 Termination by You

You may cancel your subscription and request account closure at any time by emailing hello@narevek.com. Upon termination, your access to the Services will cease at the end of the current billing cycle (for monthly plans) or on the termination date (for annual plans). Your data will be retained for 90 days from the termination date, during which you may request a full data export. After 90 days, your data will be permanently and irreversibly deleted.

14.2 Termination or Suspension by Narevek

We may suspend or terminate your account, with or without prior notice, if:

• You breach any provision of these Terms or the Acceptable Use Policy (Section 7).
• We are required to do so by a court order, government directive, or applicable law.
• Your actions pose a material risk to the security, integrity, or availability of the Services or to other users.
• You provide false, misleading, or fraudulent information at registration or at any time.
• Your subscription payment remains overdue for more than 30 days despite our attempts to notify you.

In cases of termination for cause, no refund of prepaid subscription fees will be provided. Suspension for payment issues may be lifted within 24 hours of payment being received.

14.3 Effect of Termination

Upon termination: (a) your right to access and use the Services ceases immediately; (b) all licences granted to you under these Terms are revoked; (c) data retention and deletion provisions of Section 14.1 apply. The following Sections survive termination: 8, 9, 10, 15, 16, 17, 19, 20, and 21.

15. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE INDIAN LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED ACCESS.

NAREVEK DOES NOT WARRANT THAT: (A) THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS; (B) THE SERVICES WILL BE AVAILABLE, UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE AT ALL TIMES; (C) RESULTS OBTAINED FROM USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE; OR (D) ANY ERRORS IN THE SERVICES WILL BE CORRECTED.

Narevek does not provide financial, legal, tax, accounting, HR, medical, or other professional advice. Any data, reports, or outputs generated by our applications are intended for internal business management purposes only and should not be relied upon as professional advice. You should seek independent professional guidance for all such decisions.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE INDIAN LAW:

• NAREVEK, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, AND LICENSORS SHALL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITIES, DATA, GOODWILL, OR ANTICIPATED SAVINGS — EVEN IF NAREVEK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• NAREVEK'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNTS PAID BY YOU TO NAREVEK IN THE THREE (3) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms limits or excludes Narevek's liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be lawfully limited or excluded under applicable Indian law, including liability under Section 43A of the IT Act, 2000 for failure to protect SPDI due to negligence.

17. Indemnification

You agree to indemnify, defend, and hold harmless Narevek Technologies and its officers, directors, employees, affiliates, agents, and licensors from and against any and all claims, liabilities, damages, losses, penalties, and reasonable legal costs and expenses arising out of or in connection with:

• Your access to or use of the Services in violation of these Terms or any applicable law;
• Your Content, including any claim by a third party that your Content infringes their intellectual property, privacy, or other rights;
• Your processing of third-party personal data (customer, employee, or other data) through the Services in violation of applicable data protection laws, including the DPDP Act, 2023 and SPDI Rules, 2011;
• Your violation of any third-party rights; or
• Any misrepresentation made by you in connection with these Terms.

Narevek reserves the right to assume exclusive control of the defence of any matter for which you are required to indemnify us. You agree to cooperate fully with our defence of such claims.

18. Force Majeure

Neither party shall be liable for any delay or failure in performance of its obligations under these Terms (other than payment obligations) to the extent caused by circumstances reasonably beyond its control, including but not limited to: acts of God, floods, earthquakes, storms, pandemics, epidemics, fire, war, armed conflict, civil unrest, terrorism, government action or regulation, court orders, nationwide or regional Internet or telecommunications outages, power grid failures, or failure of third-party services (including cloud infrastructure providers or payment gateways).

In the event of a Force Majeure Event, the affected party's obligations shall be suspended for the duration of the event. The affected party will: (a) promptly notify the other party in writing; (b) use all reasonable efforts to mitigate the impact; and (c) resume performance as soon as the Force Majeure Event ceases. If a Force Majeure Event continues for more than 60 days, either party may terminate the affected Services by written notice, with a prorated refund for any prepaid unused period.

19. Electronic Records and Contracts

These Terms constitute an electronic record as defined under Section 2(1)(t) of the Information Technology Act, 2000. This document is generated by a computer system and does not require a physical or digital signature to be legally valid and binding.

By accepting these Terms through any of the following actions — clicking "I Agree", completing account registration, or using the Services — you are entering into a legally binding contract under Section 10A of the IT Act, 2000, which gives full legal validity to contracts formed electronically.

You agree that electronic records maintained by Narevek in relation to your account and transactions are admissible as evidence under Section 65B of the Indian Evidence Act, 1872.

20. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of India, including but not limited to the Indian Contract Act, 1872, Information Technology Act, 2000, DPDP Act, 2023, and all applicable rules thereunder, without regard to conflict-of-law principles.

Dispute Resolution Process:

1. Step 1 — Good-Faith Negotiation: In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Services ("Dispute"), both parties agree to first attempt to resolve it through good-faith negotiation. Either party may initiate this process by sending a written notice to the other describing the Dispute. Both parties will negotiate in good faith for a period of 30 days from the date of the notice ("Negotiation Period").
2. Step 2 — Grievance Officer: If the Dispute is not resolved during the Negotiation Period, the matter may be escalated to Narevek's Grievance Officer (see Section 23), who will respond within 30 days.
3. Step 3 — Legal Proceedings: If the Dispute remains unresolved after Steps 1 and 2, it shall be subject to the exclusive jurisdiction of the courts of competent jurisdiction in India, and both parties hereby submit to such jurisdiction.

21. General Provisions

21.1 Entire Agreement

These Terms, together with the Narevek Privacy Policy and any additional product-specific terms or addenda communicated to you in connection with specific Services, constitute the entire agreement between you and Narevek regarding the subject matter hereof. They supersede all prior and contemporaneous agreements, representations, warranties, and understandings — whether written or oral — between the parties relating to the Services.

21.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, void, or unenforceable for any reason, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. The invalidity of any provision shall not affect the validity or enforceability of any other provision, which shall remain in full force and effect.

21.3 Waiver

No failure or delay by Narevek in exercising any right, power, or remedy under these Terms shall constitute a waiver of such right, power, or remedy. A waiver of any breach or default under these Terms shall not be deemed a waiver of any subsequent breach or default. Any waiver must be in writing and signed by an authorised representative of Narevek to be legally effective.

21.4 Assignment

You may not assign, transfer, delegate, or sub-licence your rights or obligations under these Terms, in whole or in part, without the prior written consent of Narevek. Any purported assignment without such consent is void. Narevek may assign, transfer, or sub-licence its rights and obligations under these Terms in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of its assets, with reasonable notice to you.

21.5 Relationship of Parties

The relationship between you and Narevek is that of independent contracting parties. These Terms do not create, and shall not be construed to create, any partnership, joint venture, employment relationship, agency, franchise arrangement, or fiduciary relationship between the parties. Neither party has the authority to bind the other party in any manner.

21.6 Notices

Notices from Narevek to you under these Terms will be delivered by email to the registered email address associated with your account, or by in-app notification, or by posting on our website. Notices from you to Narevek must be sent to hello@narevek.com. Notice by email is deemed effective upon transmission (provided no error message is received by the sender).

21.7 Headings

Section headings in these Terms are for convenience only and shall have no legal effect in the interpretation of the Terms.

22. Changes to These Terms

We reserve the right to amend these Terms at any time. For material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify active subscribers via email or in-app notification at least 14 days before the revised Terms take effect.

Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services and request account closure before the effective date. We will not make retroactive changes that materially reduce your rights without your explicit consent.

23. Grievance Officer

You may raise any concern, complaint, or grievance regarding the use of our Services, a suspected breach of these Terms, or a privacy-related concern to our Grievance Officer. If your grievance is not resolved to your satisfaction within 30 days, you may approach the Data Protection Board of India (once constituted under the DPDP Act, 2023) or the appropriate courts in India.

24. Contact Us

For any questions, notices, or concerns regarding these Terms:

• Email: hello@narevek.com
• Website: narevek.com/contact
• In-App: Narevek CRM → Settings → Help & Support